For Malaysian merchants
PilotBring customers back. Reward referrals. See the sales that paid.
Customers pay through EzMarket. The pilot is designed to show you their next paid visit or referral, rewards paid, refunds and the amount your business keeps.
Pilot coverage: reports include payments processed through EzMarket.
How it works
From one payment to the next sale
The customer journey we are building for the pilot.
Customer pays
The payment goes through EzMarket, so the sale is recorded.
Customer returns or refers
The customer comes back or shares EzMarket with a friend.
The next sale is confirmed
EzMarket records the paid sale and adjusts it if there is a refund.
Merchant sees what the business keeps
The planned report brings together sales, rewards, refunds and sale proceeds.
Planned pilot report
What you will see
Complete reporting is planned. It will be checked with one pilot outlet before it is offered more widely.
Paid sales
Customer payments received through EzMarket.
Repeat-customer sales
Paid sales from customers who have paid your business through EzMarket before.
Referral sales
Paid sales linked to a customer referral under your pilot rules.
Rewards paid
Rewards paid to customers and people who referred them.
Refunds and adjustments
Money returned to customers, changes to rewards and any refund adjustment pending.
Sale proceeds
What remains from paid sales after fees, rewards, refunds and adjustments.
Paid sales − fees − rewards − refunds ± adjustments = sale proceeds
Sale proceeds are different from available money to withdraw now. Previous balances, withdrawals, holds and other authorised movements can also affect available funds. Rent, stock and other business costs still need to be paid.
Who the pilot is for
Is the pilot right for your business?
We are starting with salons, non-medical spas, barbers and wellness studios where customers regularly come back.
- Type of business
- Salon, non-medical spa, barber or wellness studio
- Number of outlets
- 1–3 outlets
- Average customer spend
- RM80–300 per visit
- How often customers return
- Usually every 4–8 weeks
- How you recognise customers
- Phone number or booking record
- Pilot payments
- Willing to accept payments through EzMarket
The short check does not create a paid commitment.
Pilot questions
A few useful answers
Which payments are included in the pilot?
Reports include payments processed through EzMarket. Cash, external DuitNow QR, bank, card and POS payments are not automatically included. Shopee and TikTok sales are not currently supported.
Is the complete report available today?
Complete reporting is planned. Payments, rewards, refunds, adjustments and payout must first be checked with one pilot outlet before wider use. Your pilot setup will confirm what is available to your business.
What happens after a refund?
The pilot must show the customer refund, any change to rewards and any refund adjustment pending that affects what your business keeps. Refund and reward checks still need to be verified before complete reporting is offered more widely.
When does a referral count as a confirmed sale?
The friend must pay through EzMarket and the sale must pass the agreed refund checks and pilot rules. Sharing a link on its own does not count as a paid sale. Reward rates and any later adjustments will be explained before you join.
How is customer information used?
Your customer record links a participating customer to payments at your business. The pilot must explain customer consent and keep optional marketing permission separate, with a way to opt out. You do not receive another merchant’s customer list or private sales records.
Does a repeat or referral sale prove extra growth?
It shows a sale linked to a repeat visit or referral. It does not prove the sale would never have happened otherwise. To understand extra growth, you need a fair comparison over time. Results depend on your business and customer participation.